BUS5 147 - Service Operations Management

3 units
Develops skills in setting formal standards for product attributes and operating procedures that comprise service experience. Categories of services; indirect and direct consumption. Psychological/social characteristics of the consumer/server encounters, enhancing ability to monitor service quality. Total quality management.

Prerequisite(s): Upper Division Standing or instructor consent. Business Minor.
Grading: Letter Graded

Class Schedule | Syllabus Information | University Bookstore