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Aug 30, 2024
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HSPM 177 - Hospitality Service Management 3 units Develop skills in setting formal service standards and procedures to deliver customer experience and evaluate service quality for hospitality businesses. Topics include service experience design, psychological/social characteristics of customer satisfaction, service delivery processes, consumer/server encounters, service quality, and service recovery.
Prerequisite(s): Senior standing. Grading: Letter Graded.
Class Schedule | Syllabus Information | University Bookstore
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