|
May 25, 2024
|
|
|
|
HSPM 177 - Hospitality Service Management 3 units Develop skills in setting formal service standards and procedures to deliver customer experience and evaluate service quality for hospitality businesses. Topics include service experience design, psychological/social characteristics of customer satisfaction, service delivery processes, consumer/server encounters, service quality, and service recovery.
Prerequisite(s): HSPM 1 , HSPM 11 , HSPM 65 , HSPM 102 , HSPM 130 , Senior Standing Grading: Graded
Class Schedule | Syllabus Information | University Bookstore
Add to Favorites (opens a new window)
|
|