BUS5 147 - Service Operations Management

3 unit(s)
Examines strategic and operational frameworks for designing and managing high-performance service systems. Explores principles of service design, quality management, and process analysis in customer-focused organizations. Topics include service encounter management, facility location, demand forecasting, and strategies for balancing operational efficiency with superior customer experience.

Prerequisite(s): Upper Division Standing or instructor consent. Business Minor.
Grading: Letter Graded

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