Mar 28, 2024  
2022-2023 Academic Catalog 
    
2022-2023 Academic Catalog [ARCHIVED CATALOG]

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BUS5 147 - Service Operations Management


3 unit(s)
Develops skills in setting formal standards for product attributes and operating procedures that comprise service experience. Categories of services; indirect and direct consumption. Psychological/social characteristics of the consumer/server encounters, enhancing ability to monitor service quality. Total quality management.

Prerequisite(s): Upper Division Standing or instructor consent. Business Minor.
Grading: Letter Graded


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